Front Desk - Guest Service Supervisor

Pyramid Global Hospitality•Cleveland, OH

4d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Guest Services Supervisor for the Hotel Indigo Cleveland Gateway. This role involves setting an example for the team in creating memorable guest experiences, from arrival to throughout their stay. The supervisor will lead the team in offering a warm welcome, assisting with luggage, and serving as a knowledgeable resource for hotel amenities and the local area. The ideal candidate is detail-oriented, enjoys engaging with people, and is driven to 'WOW' guests. This is an opportunity to grow a career in hospitality with a world-class property.

Requirements

Hospitality industry experience is required.
Ability to remain calm and provide direction at all times.
Ability to solve problems when they arise.
Ability to work in a team environment is a must.
Pleasant and helpful personality.
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.

Nice To Haves

Previous experience in as a hotel Bell Attendant or Supervisor is a plus.

Responsibilities

Supervise and direct the team in offering guests a warm welcome to the hotel/resort.
Assist with the unloading of guest’s luggage.
Serve as a source of knowledge for the guest regarding the hotel, its amenities, and the local area.
Escort and orient guests to the front desk for check-in.
Escort guests and their luggage to their room, explaining amenities and hotel facts.
Train and mentor the team of bell attendants to provide exceptional customer service.
Assist the management team in coordination of special events impacting guest arrivals and departures.
Ensure each guest has a personalized experience.
Assist the lobby attendant in keeping the entrance area clean and organized.
Be the difference with all guests and employees and do more than just 'the norm'.