Guest Service Specialist

Gravity Haus • Big Sky Meadow Village, MT

9d

About The Position

Gravity Haus is seeking an energetic and outgoing Haus Experience Specialist for a guest-facing role in Big Sky that combines front desk operations, barista duties, and bartending. The position involves varied daily work, including checking in guests, preparing coffee and drinks, helping turn rooms, and assisting with property projects.

The specialist welcomes guests and members, supports their needs, and represents Gravity Haus by sharing information about the property, amenities, and local experiences. The role also supports member relationships, community events, and a welcoming social environment. Team members help maintain service areas, complete opening and closing tasks, collaborate across the team, and assist other departments as needed.

Gravity Haus describes itself as a community-driven adventure lifestyle brand with hotels, restaurants, and experiences rooted in the outdoors and intentional living. Its stated core values are Keep Growing; Bring Others Along; Create Powerful Moments; Be “All-In” + Go the Distance; and Make it Better than You Found It.

Requirements

• At least 1 year of experience in hospitality or customer service.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• Collaborative attitude and willingness to help wherever needed.
• Comfort using hospitality systems such as PMS, OpenTable, Slack, or similar tools.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

Nice To Haves

• Hotel experience is preferred.
• Bilingual English/Spanish skills are a plus.
• Passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Welcome guests and members, providing a warm, responsive, and professional experience.
• Manage check-in and check-out processes and support in-house guest requests.
• Represent Gravity Haus by sharing information about the property, amenities, and local experiences.
• Prepare and serve coffee, beverages, and cocktails consistently and with attention to detail.
• Open and manage tabs, process payments accurately, and follow cash-handling standards.
• Make recommendations based on guest preferences and support additional sales opportunities.
• Build relationships with members and guests to foster a sense of community.
• Support and promote on-site events, programming, and member experiences.
• Create a welcoming, social environment that reflects the Gravity Haus brand.
• Maintain clean, organized, and well-stocked workspaces across service areas.
• Complete daily side work and support opening and closing responsibilities.
• Collaborate with team members to support smooth and efficient operations.
• Assist across departments as needed, including helping turn rooms and with property projects.

Benefits

• Health insurance for full-time team members.
• 401(k) with company match for full-time team members.
• All-In Gravity Haus Membership for full-time team members, including discounted stays, gear rentals, wellness programming, and other adventure perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed