Guest Service Specialist
About The Position
Blue Water is a hospitality company operating RV resorts, campgrounds, hotels, and attractions. Guest Service Specialists help create a positive guest experience from arrival through the duration of each stay. They assist with reservations and check-in, provide friendly and helpful service, respond to guest needs, and support guest relations. The role also includes operating front desk and guest service systems, handling payments, following opening and closing procedures, and helping maintain a clean, orderly, guest-ready property. Seasonal roles are not eligible for health benefits but are eligible for sick time and holiday pay. Reasonable accommodations may enable individuals with disabilities to perform the essential functions of the job. Blue Water Development Corporation is committed to equal employment opportunity and makes employment decisions based on merit, in compliance with applicable laws.
Requirements
- High school diploma or GED equivalent.
- 1–3 years of experience in a front desk, reservations, or customer-service-oriented role; required.
- Enthusiastic, upbeat, and energetic demeanor.
- Strong attention to detail.
- Ability to work a diverse schedule, including weekends, holidays, and evenings.
- Ability to work well under pressure and in high-stress situations.
- Ability to use computers and technology, including phones, computers, copiers, fax machines, and credit-card or cash machines.
- Excellent communication skills.
- All-Hands-On-Deck mindset; required.
- Ability to talk and hear, use a telephone, and operate a computer and various systems.
- Ability to stand for long periods; walk; use hands to finger, handle, or feel; reach; stoop, kneel, crouch, or crawl; and climb or balance.
- Frequently lift and/or move up to 30 pounds.
- Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Operate front desk and guest service station features, including taking reservations, checking guests in and out, handling site charges or rental fees, and addressing guest issues or concerns.
- Deliver impactful guest interactions by phone and in person using the Blue Water Way.
- Support concierge services by directing guests, answering questions, and assisting with arrangements for their stay.
- Follow daily opening and closing procedures for the guest service center and maintain a clean, orderly environment.
- Follow cash-handling procedures, including collecting payments, recording transactions in the computer program, obtaining guest signatures and distributing receipts, completing the daily room-charge ledger, handing the ledger to the Front Desk, and depositing cash at shift close.
- Help ensure the property is clean, orderly, well-manicured, and guest-ready.
- Perform other duties as assigned.
- Maintain regular and reliable attendance.
Benefits
- Seasonal roles are eligible for sick time and holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
