Guest Service Specialist

GSO • Chapel Hill, NC

9d • Onsite

About The Position

The Guest Service Specialist is the store’s front-end point person for hospitality, guest flow, and cash operations. The role leads by example, maintaining efficiency, merchandising front-end displays, and ensuring consistent execution of cash office controls and audits so every guest leaves with an exceptional last impression. The position embodies passion, excellence, hospitality, and teamwork while delivering an exceptional guest experience and maintaining operational standards.

The Fresh Market’s mission is to make everyday eating extraordinary for its guests through warm, welcoming, memorable, and personal service. Team members are expected to bring positive energy, strong character, and a commitment to excellence, while contributing to teamwork and the store, team, and community.

Requirements

• At least 2 years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail and organizational skills.
• Ability to multitask and work at a fast pace.
• Must be at least 18 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
• Ability to perform repetitive hand and arm movements, grasp, bend, and reach; lift, push, or pull up to 50 pounds independently; and work around extreme temperatures.
• Ability to spend long periods on their feet and stand or walk without a break for up to 4 hours or as required by law.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• High school diploma or equivalent.
• Retail, culinary, and/or grocery experience.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Responsibilities

• Serve as a visible example of hospitality and educate guests and team members about products, services, and complete meal solutions.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups to provide frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and in guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Assist in managing the department, inventories, and team to effectively minimize product loss.
• Maintain efficiency and merchandise front-end displays.
• Ensure consistent execution of cash office controls and audits.

Benefits

• Team member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans are available.
• Medical, dental, vision, disability, and life insurance for individuals, spouses, partners, and families.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed