Guest Service Specialist
About The Position
Mister Car Wash is seeking a Guest Service Specialist (GSS) to deliver exceptional customer service and contribute to a positive customer experience. The role involves welcoming customers, promoting products and the Unlimited Wash Club membership program, anticipating and addressing customer needs, and ensuring customers leave with clean, dry, shiny cars. Guest Service Specialists also help keep sites clean, inviting, and well-maintained, and collaborate with teammates to complete tasks and achieve goals. This is a hands-on role in a fast-paced outdoor work environment, with varied shifts that include weekends and holidays. Mister Car Wash offers industry-leading training programs focused on its culture, brand standards, and operational practices. The company describes its core values as We Care, We Work Hard, and We Have Fun.
Requirements
- Enjoy making meaningful connections with customers and be excited to learn and grow in customer service, retail, or hospitality-type roles.
- Sell with passion and energy.
- Work well with others to get things done.
- Thrive in a fast-paced, outdoor work environment.
- Be open to feedback and learning new things.
- Be consistent, reliable, and available to work varied shifts, including weekends and holidays.
- Have the energy to stay on your feet and the strength to lift what is needed.
Responsibilities
- Greet every customer with a wave and a smile.
- Enthusiastically sell products and the Unlimited Wash Club membership program.
- Thank each customer for choosing Mister.
- Anticipate and solve customer needs.
- Ensure each customer leaves with a clean, dry, and shiny car.
- Keep sites clean, inviting, and well-maintained.
- Collaborate with team members to complete tasks and achieve goals.
Benefits
- PTO from day one
- Affordable medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Tuition reimbursement
- Same-day pay
- Industry-leading training programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
