Guest Service & Shuttle Attendant

Banff Caribou Properties•Banff, AB

7d•Onsite

About The Position

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork. This position is seasonal until Oct 15th. Our Guest Service & Shuttle Attendant is a key member of the Front Desk team, responsible for helping deliver a seamless guest experience. This role operates the resort shuttle vehicle (Mercedes Sprinter) between the hotel and Banff town, providing an essential connection for guests accessing town for their daily needs. You will support smooth arrivals and departures by assisting with luggage to and from guest rooms and on and off the shuttle, while also sharing local knowledge and assisting with guest requests and activity bookings. The role also supports internal operations by transporting mail and materials between properties.

Requirements

Class 4 driver's licence, or Class 5 with willingness to upgrade
Outgoing, self-motivated individual with strong interpersonal and communication skills
Strong commitment to delivering excellent guest service
Ability to work effectively in a fast-paced, team-oriented environment
Flexible availability, including weekends and holidays
Strong organizational and time management skills
A positive attitude and willingness to learn and support multiple departments

Nice To Haves

Previous experience in a customer-facing or hospitality role is considered an asset

Responsibilities

Consistently deliver excellent guest service by anticipating guest needs and responding in a friendly, professional manner
Assist guests with loading, unloading, and delivering luggage to and from guest rooms and on and off the shuttle
Support group arrivals and departures, including accurate luggage tagging, handling, and timely delivery
Operate the resort shuttle vehicle (Mercedes Sprinter) safely, comfortably, and on schedule, in compliance with all traffic regulations
Share local knowledge, including points of interest and community services, with guests
Assist guests with special needs and general requests
Receive and deliver items for hotel guests as required
Clean and maintain hotel entrances, reception areas, and car parks to ensure they are tidy and welcoming for guests
Work collaboratively with all departments to support guest and operational needs
Transport internal mail between the post office, Head Office, and other BCP businesses across town
Support additional operational duties as required

Benefits

Employee Housing
Career Growth
Great Team
Many Perks
Fun and Adventure
Diverse and Inclusive Team
Affordable and clean employee housing.
Annual anniversary bonus of up to $1000
Food and beverage discounts at all of our restaurants and cafes
Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Complimentary hotel stays at any of our 15 hotels!
Fun employee events and opportunities to meet people.
Opportunity to invest in our Employee Share Ownership Program.