Shuttle Driver, Guest Services

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

20h•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Are you ready to hit the road with a purpose? If so, join our team as a Guest Services Shuttle Driver. Not only will you drive vehicles in a safe, professional and courteous manner, you will be the friendly face that gets our passengers safely to their where they need to go. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or GED, or three months of related experience and/or training preferred
Enthusiastic, friendly, and energetic team member who works well with others
Valid U.S. Driver’s License preferred to assist with driving shuttles or transporting guests as needed.
Any employee driving a Broadmoor vehicle must be 18 years or older
Occasional heavy lifting (up to 50 lbs.)

Responsibilities

Meet or exceed all applicable AAA and Forbes standards set for the Shuttle Driver.
Smile and welcome guests with a positive attitude that supports the philosophy of The Broadmoor Hotel.
Inspects, cleans and reports any maintenance issues.
Provides transportation for guests and employees to and from designated locations.
Transports and delivers packages, luggage or other items to and from designated locations.
Conducts thorough pre-shift safety inspection of assigned vehicles.
Fills out required paperwork and forms.
Drives vehicles in a safe, professional and courteous manner.
Able to safely and correctly operate the wheelchair lift on the handicap-accessible buses
Conducts effective communication with other team members using radios and earpieces.
Drives off property when directed by GS Director, GS Supervisor or an Executive Member.
Assists passengers with luggage or packages, loading, and unloading.
Reports any accidents or damage to a vehicle to the Guest Services Supervisor and Loss Prevention.
Helps clean and maintain all work facilities.
Keeps vehicle fueled.
Performs minor maintenance or adjustments as required.
Ensure important information and details are passed along to the next shift.
Maintain confidentiality of any guest information.
Check out with supervisor at end of shift.
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines