Guest Service Representative- Residence Inn by Marriott Hazleton, PA
Hamister Group•Hazle Township, PA
•Onsite
About The Position
Residence Inn by Marriott is looking for a friendly, professional Front Desk Associate to be the first point of contact for our guests. You'll play a key role in creating a memorable stay by providing exceptional service from check-in to check-out.
Requirements
- Excellent verbal and written communication skills.
- Ability to stay calm and organized in a fast-paced environment while managing multiple priorities.
- Comfortable using computers and eager to learn.
- Dependable and enjoy collaborating with housekeeping and other departments.
- Maintain a polished appearance and a positive, helpful demeanor at all times.
- High school diploma or equivalent.
- Availability to work flexible shifts, including mornings, evenings, weekends, and holidays.
Nice To Haves
- Previous experience in hospitality or customer service is a plus, but we are happy to train the right person.
Responsibilities
- Provide a warm, genuine greeting and manage the registration process efficiently.
- Handle bookings, cancellations, and room assignments using our property management system.
- Offer helpful information on hotel amenities, local attractions, transportation, and dining.
- Respond quickly and professionally to guest requests or concerns to ensure 100% satisfaction.
- Process payments, handle cash transactions, and maintain accurate billing records.
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance options.
- Employee discounts on hotel stays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
