Guest Service Representative - Fairfield by Marriott Whitewater

Golder Hospitality Properties•Whitewater, WI

23h•$14•Onsite

About The Position

The Fairfield by Marriott Whitewater is hiring for part-time Guest Service Representatives to join our team. As a Front Desk Associate you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.

Requirements

Great attention to detail.
Excellent knowledge of local attractions and entertainment venues.
Considerable knowledge of computer systems for registration, reservations and backup systems.
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak and understand the English language to communicate with employees and guests.
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts.

Nice To Haves

Ability to work while standing for extended periods of time.

Responsibilities

Delivering excellent customer service while interacting with guests during the check-in and check-out procedure.
Performing the check-in and check-out process.
Answering all incoming and in-house phone calls.
Assisting callers with making and/or changing reservations.
Assisting all guests as necessary to ensure a positive experience.
Communicating with guests and employees both verbally and in writing to answer questions and provide clear direction.
Assisting with hotel laundry.