Guest Services Representative - Residence Inn Columbus

Hamister Group•Columbus, IN

1d•Onsite

About The Position

At Residence Inn, we don't just check in the guests, we make them feel at home. As a Guest Services Representative, you will be the first and last impression for guests, many of whom are staying for extended periods. This role is ideal for someone who enjoys building rapport, anticipating needs, and delivering service that feels personal. Our brand is built around longer stays, which means stronger guest relationships and a more relaxed, community-driven environment compared to traditional transient hotels. If you prefer meaningful guest interactions over one-and-done check-ins, this is your lane.

Requirements

Previous hospitality or customer service experience preferred.
Strong interpersonal skills - ability to connect with guests staying one night or multiple nights or weeks.
Comfortable multi-tasking in a dynamic front desk environment.
Familiarity with hotel systems (FOSSE or other PMS) is a plus.
Reliable, detail-oriented, and team focused.
Availability to work weekends and holidays as needed.

Responsibilities

Welcome guests warmly and create a "home away from home" experience.
Handle guest check-in and check-out according to Marriott brand standards.
Manage reservations, room assignments, and special requests.
Promote and enroll guests in Marriott Bonvoy loyalty program.
Respond to guest concerns with urgency and professionalism.
Coordinate with housekeeping and maintenance to ensure room readiness.
Maintain accurate cash handling and complete end of shift balancing and deposits.
Support extended stay needs (directions to local services, amenities, and community style offerings).