Slots Guest Service Representative - MGM Springfield

MGM Resorts International • Springfield, MO

1d • Onsite

About The Position

The Slot Guest Service Representative plays a crucial role in delivering exceptional service and enhancing the overall guest experience at our casino. This position is responsible for providing WOW service to guests by managing slot machine transactions and ensuring all guests feel valued and attended to.

Requirements

• Has high school diploma, GED or equivalent

Responsibilities

• Pays slot machine jackpots, while carrying cash on their person and securely safeguarding the cash.
• Balances cash at the end of the shift.
• Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately.
• Enrolls slot players into Mlife (minimum sign-ups may be required) using technology as necessary.
• Makes minor repairs to slot machines, such as Bill Validator jams and EZ-Pay ticket jams.
• Circulates through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner.
• Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs.
• Works closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security.
• Educates guests about the different kinds of slot machines on the casino floor and assists guests in looking for a particular type of slot machine or denomination.
• Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries.
• Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisor and/andor Security, as needed.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.

Benefits

• Free meals in our employee dining room.
• Free parking on and off shift.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
• medical, dental, vision, life insurance, 401(k) plans, and time off plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED