Guest Service Representative | The Trail Hotel, Bardstown, KY

Schulte Companies • Bardstown, KY

12h • Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for The Trail Hotel in Bardstown, Kentucky. The role focuses on welcoming and assisting guests, supporting front desk operations, and providing attentive, personalized service. The representative handles guest arrivals and departures, telephone inquiries, VIP arrangements, cash-handling procedures, and front desk organization while following procedures for guest personal and payment information.

Requirements

• At least one year of front desk operations experience.
• In-depth knowledge of hotel front desk operations.
• High school education at minimum.
• Basic computer skills.
• Effective verbal and written communication skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank; count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures for handling guest personal and payment information.
• Use the check-in and check-out checklist with guests.
• Retrieve required identification documents and forms of payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay access.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Discounts on event tickets, electronics, gym memberships, and other items through Schulte Savings Marketplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED