Guest Service Representative I FT w/benefits

NEXCOM • Fallon, NV

6h • Onsite

About The Position

Join us as a Full Time Guest Services Representative at The Navy Inn, Fallon, NV with the Navy Exchange Service Command. Start your career in support of the U.S. Navy and our fleet at large! This role provides critical mission support by supporting NGIS lodging guests with the U.S. Military across the Globe. The Navy Inn is located in Fallon, Nevada, at Naval Air Station Fallon, the Navy’s premier tactical aviator training facility. This is a dedicated and driven team supporting a high-volume military lodging location, valuing excellent service to our Military Community. You can expect an unforgettable, yet dynamic work environment. The Fallon NGIS is in need of Guest Service Representatives who are natural team players and know when to utilize discretion relative to confidentiality, operational security, and other job duties that will ensure critical operational success on a day-to-day basis. You will serve as the first contact for the guests at Navy Gateway Inn and Suites. You will handle all stages of the guests’ stay, making an impact across our Navy Lodging Locations. Your support is critical to initiatives across Military Bases that advance how our companies serve the best customer – our Military patrons and their families. No Military Affiliation Necessary to apply!

Requirements

• One year of general office clerical experience and one year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.
• GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
• AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled.
• OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

• Welcome guests and answering any questions concerning the lodging facility, amenities and provide information about local attractions.
• Assist with requests from guests in person or over the phone. This can include but not limited to, making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments and processing payments.
• Operate a multi-line telephone system, records and deliver messages as required.
• Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS.

Benefits

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Tuition reimbursement program
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
• Employee Assistance Plan (EAP)
• Includes LifeMart Discount Savings Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED