Hotel Front Desk / Guest Service Rep
About The Position
Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.
Requirements
- A friendly, positive attitude with strong customer service skills.
- Ability to multitask and work well in a fast-paced environment.
- Strong communication skills and a professional approach to solving guest concerns.
- Basic computer skills and the ability to stand for extended periods.
- Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!
Nice To Haves
- Hotel experience, along with experience using PEP systems is preferred.
Responsibilities
- Serve as the first point of contact for our guests, creating a positive and welcoming experience.
- Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
- Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
- Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
- Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.
Benefits
- Paid vacation, sick, bereavement, & jury duty
- Holidays paid at time & ½ when worked
- Travel with hotel room discounts
- Teammate referral bonuses
- Paid time off to volunteer in your community
- Employee Assistance Program with mental health resources
- Affordable health, dental, & vision plans for you and your family
- Low-cost accident, critical illness, & hospital coverage
- Flexible spending plans options
- 401(k) retirement plans with company contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
