Guest Service Representative (Full Time)
About The Position
Homes Alive Pets is not an average pet store; it is a community hub dedicated to a higher standard of pet care. We offer a refreshing shopping experience with a brand-agnostic, knowledge-over-upselling approach, focusing on understanding customer needs and empowering them to make confident decisions. Our mission is to add value to every life, including guests, their pets, employees, co-workers, brand reps, vendors, and communities. We aim to elevate every life as important and worthwhile, while also providing value, discounts, and a fair balance of price and quality for our guests.
Requirements
- Excellent communication and people skills
- Experience in customer service or a willingness to learn
- A passion for pets
- A positive and hardworking attitude
- Willingness to go the extra mile to provide customers with the best possible shopping experience
- Strong communication skills; ability to clearly communicate with customers and other staff
- Resilience; ability to remain calm and navigate through high stress situations
- Excellent time management & attention to detail
- Excellent teamwork & collaborative abilities
- Confident & articulate communication
- Trustworthy & positive attitude
- Ability to lift 50lbs
Nice To Haves
- Understanding of pet nutrition & needs
Responsibilities
- Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community.
- Operate cash registers and accurately handle cash.
- Maintain stock on the shelves, communicate product details (e.g., price tags, sales signs), and clean and face products and shelves.
- Self-initiate service to co-workers and leaders to assist with projects or tasks, fostering a culture of "servantship."
- Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, effective communication, and inventory accuracy.
- Take initiative in learning and developing skills or knowledge within Homes Alive to become a servant leader.
Benefits
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
