Part Time Evening Front Desk

My Place Hotels•Jamestown, ND

9d•Onsite

About The Position

My Place Hotel – Jamestown is looking for a dependable, friendly, and hardworking Guest Service Representative to join our team on the 3:00 PM–11:00 PM shift. This is a hands-on hospitality position that goes beyond working behind the front desk. We are looking for someone who takes pride in providing excellent guest service, keeping the hotel clean and welcoming, and helping the team keep daily operations running smoothly.

Requirements

Reliable and dependable with strong attendance
Friendly, professional, and comfortable interacting with guests
Able to multitask and stay organized in a busy environment
Detail-oriented and comfortable handling cash and financial records
Comfortable using computers and learning hotel software
A team player who is willing to help wherever needed
Able to work independently and make good decisions when situations arise

Nice To Haves

Previous hotel experience is helpful, but not required. We are willing to train the right person who has a great attitude and a strong work ethic.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay
Complete guest check-ins and check-outs and manage reservations
Accurately process room charges, taxes, My Store purchases, and applicable pet fees
Answer guest questions and resolve concerns in a professional, solution-focused manner
Promote and explain our Stay Rewarded loyalty program and hotel amenities
Provide recommendations for local restaurants, shopping, and attractions
Answer and transfer phone calls, take messages, and handle wake-up calls
Process credit card authorizations and cash transactions
Complete required logs, shift paperwork, and other front desk documentation
Assist with laundry, stocking supplies, maintaining the coffee bar, and cleaning common areas
Keep entrances, sidewalks, and other guest areas clean, safe, and free of snow and ice
Complete routine property walkthroughs to help maintain hotel safety and security
Deliver requested items such as towels, toiletries, or cribs to guest rooms
Issue and track keys and key cards for housekeeping and maintenance
Assist with guest room cleaning when needed during busy periods or staffing shortages
Communicate maintenance, guest service, and operational concerns promptly to management
Follow all hotel policies, safety procedures, and security standards