Guest Service Representitive

Carbon Valley Parks & Recreation District•Frederick, CO

11d•$15 - $16•Onsite

About The Position

The Carbon Valley Parks and Recreation District strives to increase and enhance recreational opportunities by providing a variety of quality programs and activities for the residents of Frederick, Firestone, Dacono, and surrounding communities. As an employee, you will enjoy benefits such as discounted memberships, discounted program enrollment opportunities, and more! All employees are eligible and automatically enrolled in PERA and will receive a generous 15.80% contribution match from the District. A strong culture is essential to the success of our District and requires commitment from all. CVPRD is dedicated to our core values: Innovation, Integrity, Teamwork, Customer Service.

Requirements

Must be available to work all shifts including days, nights, weekends, and some holidays based on the needs of the District.
Must be at least 16 years of age.
CPR, AED, first aid certification, or the ability to become certified within the first 90 days of employment.
Ability to lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Regularly required to stand; walk; sit; use hands to handle, feel, or finger; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.
Basic computer knowledge with programs such as Excel, Word, and Outlook. Other programs include CivicRec and Paylocity.

Nice To Haves

Strong understanding of, and alignment with the District's Core Values: Innovation, Integrity, Teamwork, Customer Service.
Provide excellent customer service in a timely manner to internal and external customers, and patrons.
Thorough knowledge and understanding of District programs and offerings to answer questions and process memberships, classes, program enrollments, Facility rentals, etc.
Proficient at communicating internally and externally via email, phone, and in-person to supervisors, co-workers, participants, parents, volunteers, and other community members.
Attends staff meetings and departmental training.

Responsibilities

Provides direct customer service to community members, guests, and staff.
Assists with program and membership registrations.
Answers phone calls at the rec center.
Serves as a central communication person for all departments to filter information to the public.
Conducts building tours for community members.
Performs basic janitorial functions in facilities including but not limited to mopping floors, taking out trash, cleaning up spills, washing windows, and cleaning workout equipment.
Enforces rules and policies with staff and guests within the building.