GUEST SERVICE REP
About The Position
Right in the heart of State College, PA you will find the newest entertainment destination. Happy Valley Casino has taken over in The Nittany Mall, bringing the area it’s first ever gaming facility! With two dining options, cocktail service, 30+ table games and over 1,000 slot machines, we are sure to be the number one entertainment destination in The Happy Valley! We are currently seeking talented individuals to join our team that will provide State College with the best customer service and gaming experience possible! Our current opening is for a Guest Service Representative.
Requirements
- High School Diploma or Equivalent
- One (1) - Three (3) years guest service experience. (Hospitality Preferred)
- High energy and positive attitude with a guest first mentality
- Dependable and able to work a flexible schedule that may include nights, weekends and holidays.
Responsibilities
- Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.
- Adhere to established company and departmental procedures, guidelines, and policies.
- Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner.
- Working knowledge of computer player rating system.
- Handles customer concerns and reports all incidents to the Guest Service Manager.
- Checks guests ratings through player rating system.
- Promotes outstanding customer relations.
- Knowledgeable of all activities and amenities of Saratoga Casino.
- Interfaces daily with personnel from various departments.
- Responsible for maintaining accurate records and account maintenance.
- Ability to control and execute accurately all transactions.
- Acts with discretion and maintains confidentiality in handling of sensitive information.
- Side work duties completed as assigned in an efficient, accurate, and timely manner.
- Maintain a clean and organized work station and environment.
- Assist with promotions and events.
- Responsible for accurate handling and procedures of cash/free play throughout shift.
- Performs all other duties as assigned.
- Promotes outstanding customer relations
Benefits
- Medical Dental and Vision Insurance
- Company Paid Life Insurance
- Wide Variety of Voluntary Insurance Options
- Retirement Options
- Employee Assistance Program
- Unlimited Access to National and Local Discounts
- Free Employee Dining
- Robust Employee Recognition Program
- Growth Opportunities
- PTO Schedules That Promote Work/Life Balance
- Cost of Pennsylvania Gaming License is covered by Happy Valley Casino.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
