Guest Engagement Center Rep (Service)

Mike Maroone Automotive Group • Longmont, CO

4d • $16 - $20 • Onsite

About The Position

As a Service Guest Engagement Center Representative, you'll be the first point of contact for our service customers, ensuring an exceptional experience from the moment they call to schedule service until their visit is complete. You'll work closely with the Guest Engagement Manager and Service Department to build customer relationships, increase retention and contribute to the dealership's success.

Requirements

• Previous customer service experience is required.
• Previous phone-based customer service experience is required.
• Excellent verbal and written communication skills.
• Comfortable handling a high volume of inbound and outbound phone calls.
• Strong organizational and multitasking skills.
• Professional, positive attitude with the ability to build rapport quickly.
• Comfortable using computers, CRM systems, and dealership software.
• Must be available to work a 40-hour work week, including Saturdays, with Sundays and one weekday off.
• Must be available to work until 6:00 PM.

Nice To Haves

• Previous automotive service department or dealership experience is preferred but not required.
• Experience using dealership management systems or CRM software is a plus.

Responsibilities

• Be the friendly, professional voice of our Service Department by responding promptly and courteously to inbound customer inquiries.
• Reach out to customers after their visits to ensure satisfaction, express appreciation, and invite them back for future service.
• Communicate with customers through phone, email, and text while providing outstanding customer service.
• Schedule, confirm, and reschedule service appointments to maximize shop efficiency.
• Conduct follow-up calls to ensure customers received exceptional service and address concerns when needed.
• Maintain accurate customer records within the dealership CRM.
• Work closely with service advisors and management to provide a seamless customer experience.
• Help build long-term customer loyalty through consistent communication and outstanding service.

Benefits

• $16–$20 per hour plus monthly bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Supplemental Health Insurance
• 401(k) with Company Match
• Paid Vacation, Holidays, and Sick Time
• Associate Discounts and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed