Guest Services Rep

Vanderbilt University Medical Center•Nashville, TN

5d•Onsite

About The Position

Serves as a resource for families, visitors and staff. Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center. Vanderbilt University Medical Center is located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Requirements

Employee/Visitor Confidentiality (Novice): Demonstrates sufficient knowledge of the subject to successfully demonstrate protection of patient privacy and confidentiality. Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.
Corporate Hospitality (Novice): Possesses sufficient fundamental proficiency in demonstrating corporate hospitality and professionalism within the position. Demonstrates attentiveness and approachability to patient/guest questions and needs. Demonstrated professionalism in being knowledgeable of products and services. Understands position as a professional source for information and services. Takes ownership in safety, appearance and functionality of immediate area.
Customer Communication (Novice): Possesses sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact and body language. Practices excellent communication skills with patients/guests such as listening acknowledgement, empathy and solution-based thinking.
Relevant Work Experience
High School Diploma or GED

Nice To Haves

walking, mobile
service recovery
Highly emotional area
3 years

Responsibilities

Assists or provide patients/visitors with information, resources, and directions.
Facilitates communication between patients, visitors, physicians, and other staff.
Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
The responsibilities listed are a general overview of the position and additional duties may be assigned.