Guest Service Manager

TownePlace Suites Estero, FL • Estero, FL

35d • Onsite

About The Position

The TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is currently seeking a Guest Service Manager. Previous Marriott experience highly preferred but willing to consider driven candidates with a strong background and track record of employment. The Guest Service Manager is responsible for supervising the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently.

Requirements

• High school diploma or equivalent
• 3+ years of experience in a front desk management role
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and hotel management software
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Nice To Haves

• Previous Marriott experience highly preferred
• Bachelor's degree in hospitality management or related field preferred

Responsibilities

• Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent service
• Supervise the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently
• Respond to guest inquiries and complaints in a timely and professional manner
• Maintain accurate records of guest information and reservations
• Ensure that the front desk area is clean, organized, and well-stocked with supplies
• Train new front desk staff members and provide ongoing training and support to existing staff
• Collaborate with other departments to ensure that guest needs are met and that all operations run smoothly
• Manage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraints

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED