Guest Service Leader PT

Lowes Foods•Columbia, SC

About The Position

The Guest Service Leader supervises front-end operations to ensure every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies. The role maintains front-end service standards, manages guest traffic and staffing needs, handles guest and host requests, and supports front-end hosts through training, direction, and ongoing feedback. The position also processes guest orders, including working as a cashier or guest service clerk, and performs other duties assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and direction.
Knowledge of front-end operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Ability to stand for extended periods of time.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front-end standards detailed in the No Noticeable Wait Policy are met at all times.
Manage guest traffic flow on both the guest and bagging sides of registers, interacting with guests and monitoring productivity.
Work with the Store Manager and Guest Service Manager to create schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front end according to guest needs and the established daily call-up list.
Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
Keep the front end clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Serve as a positive role model for front-end hosts in speech, manner, dress, hygiene, and integrity.
Ensure unused check lanes are blocked off when not in use.
Monitor and enforce front-end policies related to Asset Protection and Shrink Control.
Provide training and direction to hosts who are not meeting front-end standards.
Communicate problem areas and hosts not meeting performance standards to the Guest Service Manager.
Provide front-end hosts with ongoing on-the-job feedback to maintain service levels.
Process guest orders, including performing as a cashier or guest service clerk.
Perform other duties assigned by management.