Guest Service Leader PT

Lowes Foods • Jamestown, NC

6d

About The Position

The Guest Service Leader supervises front-end operations to ensure every guest receives the fastest and most pleasant checkout experience possible. The role carries out Lowes Foods’ Guest Service Standards and Policies, supports front-end hosts through training and feedback, and processes guest orders, including performing cashier or guest service clerk duties.

Requirements

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 pounds occasionally and 15 pounds constantly.
• Ability to read and understand information and direction.
• Knowledge of front-end operations.
• Ability to supervise people, including training and development.
• Demonstrated ability and willingness to learn multiple tasks and the technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods.
• Demonstrated successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Ensure front-end standards detailed in the No Noticeable Wait Policy are met at all times.
• Manage guest traffic flow from both the guest side and bagging side of the register, using the position to interact with guests and monitor productivity.
• Work with the Store Manager and Guest Service Manager to ensure the schedule provides the desired service level within established labor guides.
• Train cashiers to call additional hosts to the front end based on guest needs and the established daily call-up list.
• Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
• Keep the front end clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
• Serve as a positive role model for front-end hosts in speech, manner, dress, hygiene, and integrity.
• Ensure unused check lanes are blocked off when not in use.
• Monitor and enforce front-end policies related to Asset Protection and Shrink Control.
• Provide training and direction to hosts who are not meeting front-end standards.
• Communicate problem areas and hosts not meeting performance standards to the Guest Service Manager.
• Provide front-end hosts with ongoing on-the-job performance feedback to maintain service levels.
• Process guest orders, including performing as a cashier or guest service clerk.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed