Guest Service Leader PT

Alex Lee•Columbia, SC

About The Position

The Guest Service Leader supervises front-end operations to ensure every guest receives the fastest and most pleasant checkout experience possible. The role is responsible for consistently executing Lowes Foods’ Guest Service Standards and Policies, maintaining service standards and front-end conditions, and training and developing front-end hosts. The position may also perform cashier or guest service clerk duties and other tasks assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and directions.
Knowledge of front-end operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front-end standards in the No Noticeable Wait Policy are met at all times.
Manage guest traffic flow from both the guest and bagging sides of the registers, interacting with guests and monitoring productivity.
Work with the Store Manager and Guest Service Manager to prepare schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front end based on guest needs and the established daily call-up list.
Promptly and professionally handle guest and host requests, refunds, overrides, and check approvals.
Keep the front end clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front-end hosts.
Ensure unused checkout lanes are blocked off when not in use.
Monitor and enforce front-end policies related to Asset Protection and Shrink Control.
Train and direct hosts who are not meeting front-end standards.
Communicate problem areas and hosts not meeting performance standards to the Guest Service Manager.
Provide front-end hosts with ongoing on-the-job performance feedback to maintain service levels.
Process guest orders, including working as a cashier or guest service clerk.
Perform other duties assigned by management.