Intern, Guest Service
Germain Hôtels•Montreal, QC
•Onsite
About The Position
We are looking for an individual who embodies curiosity and attentiveness in every interaction. This person will act as an ambassador to our guests upon arrival at one of our establishments. The Guest Service Agent will inform, greet, and help generate personalized attention to ensure our guests have a memorable stay. We are seeking an intern for a 4-6 month fall internship at the Alt Hotel Montréal.
Requirements
- Excellent oral and written communication skills
- Natural customer service orientation with a positive attitude
- Ability to handle difficult situations with professionalism and calm
- Strong listening skills to understand guest needs and preferences
Nice To Haves
- Diploma in Hospitality
- Good computer skills and experience with OPERA PMS
Responsibilities
- Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
- Respond with care and attention to all guest requests, using individuality and creativity to constantly improve their experience.
- Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
- Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
Benefits
- Special rates when you stay with Germain Hotels
- Access to a state-of-the-art gym
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
