Guest Service Expert

Marriott • Halifax, NS

8d • Onsite

About The Position

This role focuses on creating a memorable and unique guest experience beyond just serving food and drinks. Guest Service Experts are expected to take initiative and deliver a wide range of services to ensure guests enjoy their meal, including setting tables, communicating with the kitchen, interacting with and serving guests, and cleaning work areas and supplies. The position emphasizes making transactions feel like part of the overall experience. Success in this role also requires creating a safe workplace, adhering to company policies and procedures, maintaining quality standards, and presenting a professional appearance and communication style. The role involves significant physical activity, such as standing, sitting, or walking for extended periods, moving on various surfaces, managing menus, and handling objects up to 25 pounds independently or 50 pounds with assistance, including reaching, bending, twisting, pulling, and stooping. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Requirements

• Ability to stand, sit, or walk for an extended time
• Ability to move over sloping, uneven, or slippery surfaces
• Ability to read and visually verify information (managing the menu)
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds with assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

• High school diploma or G.E.D. equivalent
• Less than 1 year related work experience

Responsibilities

• Take the initiative and deliver a wide range of services to make sure that guests enjoy their meal
• Set tables
• Communicate with the kitchen
• Interact and serve guests
• Clean work areas and supplies
• Create a safe workplace
• Follow company policies and procedures
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Perform other reasonable job duties as requested

Benefits

• Opportunities for training
• Opportunities for development
• Opportunities for recognition
• A work experience where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers
• A place where you can pursue your passions in a luxury environment with a focus on holistic well-being

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees