Guest Service Expert

Marriott • Dallas, TX

1d • Onsite

About The Position

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Requirements

• Ability to create a safe workplace.
• Ability to follow company policies and procedures.
• Ability to uphold quality standards.
• Ability to ensure uniform, personal appearance, and communications are professional.
• Ability to stand, sit, or walk for an extended time.
• Ability to move over sloping, uneven, or slippery surfaces.
• Ability to read and visually verify information.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• Less than 1 year related work experience.

Responsibilities

• Build an experience that is memorable and unique for guests.
• Take the initiative and deliver a wide range of services to ensure guests enjoy their meal.
• Set tables.
• Communicate with the kitchen.
• Interact and serve guests.
• Clean work areas and supplies.
• Create a safe workplace.
• Follow company policies and procedures.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Manage the menu (read and visually verify information).
• Take a hands-on approach to work (move, lift, carry, push, pull, and place objects).
• Perform other reasonable job duties as requested.

Benefits

• Opportunities for training, development, recognition.
• A place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
• True camaraderie with a diverse group of co-workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees