Guest Service Expert

Marriott•Gaithersburg, MD

9h•Onsite

About The Position

The Guest Service Expert role at Marriott International is focused on creating a memorable and unique dining experience for guests, beyond just serving food and drinks. This involves taking initiative to deliver a wide range of services to ensure guest satisfaction. Key aspects include setting tables, communicating with the kitchen, interacting and serving guests, and maintaining clean work areas and supplies. Success in this role also requires creating a safe workplace, adhering to company policies and procedures, upholding quality standards, and maintaining a professional appearance and communication style. The position demands physical activity, including standing, sitting, or walking for extended periods, moving on various surfaces, managing menus, and performing hands-on tasks like lifting and carrying objects.

Requirements

Ability to stand, sit, or walk for an extended time
Ability to move over sloping, uneven, or slippery surfaces
Ability to read and visually verify information (managing the menu)
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds with assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

High school diploma or G.E.D. equivalent
Less than 1 year related work experience
No supervisory experience
No specific license or certification

Responsibilities

Take the initiative and deliver a wide range of services to make sure that guests enjoy their meal
Set tables
Communicate with the kitchen
Interact and serve guests
Clean work areas and supplies
Create a safe workplace
Follow company policies and procedures
Uphold quality standards
Ensure uniform, personal appearance, and communications are professional
Perform other reasonable job duties as requested