Guest Service Concierge (Part-Time Weekends)

Radiate Hospitality, LLC•Santa Cruz, CA

6d•$20 - $20•Onsite

About The Position

As a Guest Service Concierge, you'll be the face of the hotel and play a key role in ensuring every guest enjoys a welcoming and seamless experience from arrival to departure. This role involves managing front desk operations, providing concierge services, and collaborating with various hotel departments to deliver exceptional guest experiences.

Requirements

Passion for hospitality and creating positive guest experiences.
Strong communication and interpersonal skills.
Excellent problem-solving abilities and attention to detail.
Ability to multitask while maintaining a positive and professional demeanor.
Flexibility to work various shifts, including weekends and holidays as business needs require.

Nice To Haves

Previous front desk, guest services, reservations, or hospitality experience.
Experience delivering exceptional customer service in a fast-paced environment.
Knowledge of Opera PMS and Night Vision Systems.

Responsibilities

Welcome guests with genuine hospitality and provide an exceptional first impression.
Create meaningful connections with guests and personalize their stay whenever possible.
Anticipate guest needs and exceed expectations through attentive and proactive service.
Serve as a local ambassador by providing recommendations for restaurants, attractions, events, and activities in Santa Cruz.
Efficiently manage guest check-ins and check-outs with accuracy and professionalism.
Process room reservations, guest requests, payment transactions, and account postings.
Ensure guest information and payment methods are accurately documented and maintained.
Assist guests with transportation arrangements, directions, and general hotel information.
Coordinate luggage assistance, local reservations, transportation requests, and special accommodations.
Resolve guest concerns promptly and professionally, finding creative solutions to ensure satisfaction.
Promote hotel amenities, services, and special offerings to enhance the guest experience and encourage return visits.
Stay informed about hotel operations, room types, rates, promotions, and local events.
Collaborate closely with Housekeeping, Maintenance, and other departments to deliver seamless guest service.
Maintain awareness of safety and security procedures and promptly report any concerns.