Guest Service Cashier

Jamul Casino • Jamul, CA

6d • Onsite

About The Position

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment. The Guest Services Cashier provides personalized service and helps create fun, memorable moments for our guests. The right candidate will have a friendly personality, caring attitude, attention to details, and a strong passion to deliver exceptional service.

Requirements

• Must be at least 21 years of age.
• High School diploma or equivalent required
• 1 year of guest service experience, most preferably in a hospitality, retail, or casino environment
• Able to promptly and accurately follow instructions given by Leadership
• Ability to maintain composure and perform in a high stress, fast-paced environment
• Must have the ability to operate computer/computer software programs, 10-key calculator, copy machines, computer printers/embossers, and other office equipment
• Ability to earn and maintain TiPS certification
• Must be able to acquire and maintain appropriate gaming license
• Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English. Written communication skills in English may also be required.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change.
• Possess the ability to operate an adding machine and have basic computer skills.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• 1-3 years of heavy cash handling experience as a casino cashier, bank teller, retail sales associate, or related experience, preferred
• Some sales experience preferred

Responsibilities

• Provide friendly, fast, flawless, and helpful guest service, through the consistent practice and delivery of Jamul Casino’s Service Commitment to all guests and team members.
• Process accurate cash handling transactions, including currency, chip, and slot machine tickets; conduct check cashing, credit/debit card advances, promotional voucher redemptions, etc.
• Perform Sweetwater Rewards Player’s Club functions, such as enrolling guests into the Player’s Club, maintaining accurate player tracking information, communicating available offers.
• Maintain an in-depth knowledge of the Sweetwater Rewards Player’s Club program, as well as all casino promotions, events, and amenities; must have the ability to explain accurate program, promotions, and event details to our guests.
• Promotes and participates in the execution of Marketing promotions and casino events.
• Balance cash drawers, complete all necessary paperwork, and report discrepancies, if any.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED