Guest Service Captain (Valet/Bell) at Hotel Emma

Silver Ventures LLC•San Antonio, TX

7d•Onsite

About The Position

To support the Guest Services (Valet/Bell) department in ensuring exceptional service to all guests, fellow team members and visitors, while serving as welcome ambassadors at hotel entrances and in public areas.

Requirements

Position requires effective communication with guests and co-workers.
Valid Texas driver license with at least one year and exemplary driving record.
Must be able to operate manual transmission and any type of vehicle within Class C.
Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
1-year leadership experience and twelve months related valet/bell experience.
Ability to multi-task in a fast-paced working environment
Ability to work in a high-energy environment and handle multiple tasks.

Responsibilities

Uphold and adhere to the Hotel Emma Vision, Storymakers, Service Promises and Values & Behaviors.
Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.
Ensure that parking policies and procedures meet expectations.
Oversee the proper execution of both valet and bellman functions according to the rotation and standards as they pertain to safety and quality.
Interact with other team members in a professional manner, and assist other departments as needed.
Assist Guest Service Agents with arrivals and departures.
Maintain professional radio etiquette at all time.
Communicate all pertinent information to the Manager on Duty in a timely manner.
Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.
Transport guests in the hotel vehicle within a five (5) mile radius of Hotel Emma in a safe and professional manner.
Oversee and anticipate proper maintenance of the hotel vehicle : cleanliness, gas, exterior wash
Ensure communication with PBX and Front Desk as it pertains to the hotel vehicle.
Oversee the lighting of fire places in the Courtyard and Lobby areas for the times established depending on the season.
Contribute to the cleanliness of the front of the hotel, pick up trash, coordinate with Housekeeping etc.
Oversee guest luggage is safely stored in the luggage closets with a Hotel Emma luggage tag complete with the guest name, number of pieces and the name of the associate.
Keep track of inventory. (waters, firewood, tickets, tags, etc.)
Report to work for scheduled shift, on time and in uniform, in accordance with company policy.
Report any equipment failure to the manager on duty.
Answering phones as business demands and proper radio etiquette to void slang and concern of guest privacy
Know and comply with all company policies and procedures pertaining to this position and its duties.
Takes pride in personal appearance and follows hotel grooming guidelines.