Guest Service - Bell Attendant

The Broadmoor•Colorado Springs, CO

1d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Guest Services team, this role will Ensures total guest satisfaction through prompt and efficient service in a courteous and professional manner. Greets, escorts and provides guests with hotel information. Projects a professional image that is in line with The Broadmoor standards. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or General Education Degree (GED); and at least one year of related experience and/or training or equivalent combination of education and experience.
Enthusiastic, friendly, and energetic team member who works well with others.
Strong interpersonal and communication skills

Nice To Haves

Willingness to learn, grow and deliver 5-star service to our guests.

Responsibilities

Smile and welcome guests with a positive attitude that supports the philosophy of The Broadmoor Hotel.
Deliver faxes, letters, boxes, gifts, flowers, and other items as assigned to and from meeting/ guest rooms.
Handle luggage to and from rooms.
Escort guests to their room while verbally acquainting them to property and sharing details of our facilities and amenities within the guest room in accordance with AAA and Forbes standards.
Assist Door Attendant in greeting guests, loading and unloading vehicles.
Assist other positions and Departments as needed to ensure smooth operations of the hotel.
Assist with off property transportation of guests when needed and authorized by a supervisor.
Direct guests to appropriate meeting rooms, restaurants, shops, etc.
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Other duties as assigned