Guest Service Attendant

Boyne Resorts•Harbor Springs, MI

11h•Onsite

About The Position

As a Guest Service Attendant at The Highlands, you play a key role in delivering exceptional hospitality by assisting guests throughout their stay. This position supports the overall guest experience through warm welcomes, timely assistance, and detailed knowledge of the property. You will collaborate with various departments to ensure guests receive outstanding service from arrival to departure.

Requirements

Must be 16 or older with a valid driver’s license
Able to lift up to 25 lbs and stand for long periods
Must be reliable, a team player, and detail-oriented
Work involves medium physical activity and a fast-paced environment
Flexible schedule required, including evenings, weekends, and holidays

Nice To Haves

High school diploma or GED preferred
Some relevant work experience preferred (e.g., customer service, warehouse, or similar)

Responsibilities

Move luggage from guest vehicles, load bell carts, and assist guests to their room.
Maintain cleanliness of Resort lobby areas and grounds.
Provide quality service to the guest by responding to their request promptly, efficiently, and courteously during check-in/check-out and throughout the guest's stay.
Deliver various things to guest rooms such as ice, anniversary gifts, gift baskets, etc.
Maintain knowledge about the property such as events, activities, and information about various buildings and rooms to allow you to answer any questions the guests might ask.
Maintain water stations.
Assist guests as needed to provide each person with an amazing experience.
Assist the front desk and other guest service areas as needed