Crile Locations

Towne Park•Cleveland, OH

19d•$15 - $17

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes safely parking and retrieving guest vehicles, assisting with luggage and bell services where applicable, and supporting guests during arrival and departure. The associate also explains parking rates and vehicle retrieval procedures, maintains accurate valet records and claim checks, collects parking revenue when needed, and helps guests with directions, transportation, reservations, facility information, messages, and requested amenities. The position follows established practices and procedures, with work frequently checked or verified.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic involving three-digit numbers, multiplication and division by tens and hundreds, and American currency; understand 24-hour and military time and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the facility.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.