Guest Service Associate (PRIME) (Part-Time)

Gila River Resorts & Casinos • Chandler, AZ

1d

About The Position

The Guest Service Associate provides prompt, attentive, friendly, and professional service to casino guests and internal guests. The role involves communicating clearly about approximate wait times, anticipating guest needs, and maintaining knowledge of food and beverage offerings to answer questions accurately. The associate processes food and beverage orders and purchases through a point-of-sale system, maintains the security and accountability of an individual cash drawer, and stocks and cleans the workstation or venue. Reliable attendance is expected, along with completion of other assigned projects and duties.

Requirements

• High school diploma or equivalent preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) certification, and other required compliance training.
• Ability to perform the GILA WAY: Greet guests, Interact positively with guests, Listen actively to guests, and Appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Self-starter able to follow up and complete tasks promptly with minimal supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Must possess, or be able to acquire within one year, in-depth knowledge and understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the position.

Nice To Haves

• Experience working in a fast-paced, high-volume bar, restaurant, or nightclub is preferred.

Responsibilities

• Provide excellent service experiences to internal and external guests.
• Serve casino guests quickly and attentively with a positive, friendly, and professional manner, communicating clearly and concisely.
• Communicate approximate wait times accurately when applicable.
• Observe guests, anticipate their needs, and maintain knowledge of food and beverage offerings to answer questions accurately.
• Process food and beverage orders and purchases through the Point of Sale (POS) system.
• Maintain accountability and security of an individual cash drawer.
• Stock and clean the workstation or venue to keep products presentable.
• Maintain dependable attendance with extremely infrequent absences or lateness.
• Perform other special projects and duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED