Guest Service Ambassador (Casual)

AccorHotel•Kohala Coast, HI

11d•Onsite

About The Position

The Guest Service Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage. This role is responsible for assisting guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval. The position also supports expeditors and shuttle service, performs room moves and guest room deliveries, assists with group transportation and luggage movements, and executes group activities. The Guest Service Ambassador provides unique experiences through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment, ensuring a positive first impression of the resort through cleanliness, set-up, and ambiance control. They strive to remember individual guest names and preferences for personalized service and assist other rooms division departments during peak times. The role requires adherence to hotel safety and hygiene standards (HACCP) and knowledge of hotel fire & life safety/emergency procedures, while maintaining a high standard of personal appearance and hygiene.

Requirements

Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Valid Driver’s License
Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Responsibilities

Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
Support expeditors and shuttle service when needed
As needed, perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenities
Assist with group transportation and luggage movements as necessary
Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.
Coordinate group activity movements including off-site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.
Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
Try to remember individual’s names and their preferences to extend a personalized service
Assist other rooms division departments with their operations during peak times or when required
Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices
Employer paid coverage for group life and accidental insurance coverage ($7,500)
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility