Lead Guest Service Ambassador

Baystate Health•Springfield, MA

3d•Onsite

About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center is looking for a Lead Guest Service Ambassador to join our team in Springfield, MA! This role supports the supervisor with the day-to-day operation of cafeteria, kitchen, and patient meal service areas, maintaining a customer-first focus, cleanliness, and product presentation. The position involves performing opening and closing duties, proactively identifying and resolving issues with food products, and assuring employee compliance with safe food handling procedures. The Lead Guest Service Ambassador will also monitor food product holding temperatures, support departmental policies and procedures, and participate in training new staff. Additionally, this role assists with coordinating schedules, reporting staffing concerns, identifying equipment needing repair, and performing cash reconciliations. Ensuring proper wearing and usage of PPE is also a key responsibility.

Requirements

Ability to work a highly flexible work schedule required.
High School Diploma, GED, or HiSet required.
ServSafe certification required.

Nice To Haves

1-3 years of demonstrated leadership experience preferred.

Responsibilities

Supports supervisor with the day-to-day operation of cafeteria, kitchen, and patient meal service areas, maintaining a customer-first focus, cleanliness, and product presentation.
Performs opening and closing duties as assigned, following checklist.
Proactively identify and resolve issues involving food products.
Assure employee compliance with safe food handling procedures.
Monitors food product holding temperatures.
Supports departmental policies and procedures.
Participates in training new staff.
Assist with coordinating sick time, vacation time, and various schedule changes with the manager.
Reports staffing concerns/scheduling/Kronos discrepancies to supervisor.
Through the electronic work order system, identifies equipment needing repair and places work orders.
Cash reconciliations in all operations, coin orders, fast cash, and report any issues to the supervisor.
Ensures proper wearing and usage of PPE; both masks, single-use gloves, and hair restraints are appropriately used and worn.