Slot Guest Service Ambassador - (Part Time) - Sunset
About The Position
Serves Guests in an efficient and courteous manner, greets Guests with a smile, and Team Member must have a very outgoing and positive demeanor and be passionate about Guest Service. Position entails hosting a designated slot section by providing Guest Service, maintaining the cleanliness of the section as well as ensuring all machines are operational and ready for play. Team Member is expected to cultivate new Guest relationships and to maintain existing Guest relationships by providing friendly and efficient service to all Guests. Provide service to Guests involving providing change, pay jackpots, redeem EZ-Pay tickets, and minor machine repair. Use Guest Locator as a tool to attend to Guests needs. Be knowledgeable of company and property promotions. Must have knowledge of the gaming floor, location of slot machines, restaurants, amenities, and restrooms. Promote Boarding Pass Rewards program and actively recruit new Boarding Pass members. Comply with all Slot Department policies. The minimum age requirement is 21 years. Ability to communicate effectively with guests, team members, and management. Capable of performing the count, in-and-out, and accounting maintenance of a slot machine bank and/or cash advance from a slot bag. Must be able to comply with signature controls, including jackpot tickets, cash out sheet verification, transfer or buy sheet verification, Title 31 paperwork, paid in/out slip, key control log, handheld scanner log, radio out sheet, and daily in sheet. Must be able to understand Title 31 requirements, including but not limited to, all unacceptable currency transactions, record keeping requirements, and the New Wave system. Must be able to stand and walk for the entire shift.
Requirements
- Must have a very outgoing and positive demeanor
- Must be passionate about Guest Service
- Minimum age requirement is 21 years
- Ability to communicate effectively with guests, team members, and management
- Must be able to stand and walk for the entire shift
Nice To Haves
- Be knowledgeable of company and property promotions
- Must have knowledge of the gaming floor, location of slot machines, restaurants, amenities, and restrooms
Responsibilities
- Serves Guests in an efficient and courteous manner
- Greets Guests with a smile
- Hosts a designated slot section by providing Guest Service
- Maintains the cleanliness of the section
- Ensures all machines are operational and ready for play
- Cultivates new Guest relationships and maintains existing Guest relationships
- Provides change, pays jackpots, redeems EZ-Pay tickets, and performs minor machine repair
- Uses Guest Locator as a tool to attend to Guests needs
- Promotes Boarding Pass Rewards program and actively recruits new Boarding Pass members
- Complies with all Slot Department policies
- Performs the count, in-and-out, and accounting maintenance of a slot machine bank and/or cash advance from a slot bag
- Complies with signature controls, including jackpot tickets, cash out sheet verification, transfer or buy sheet verification, Title 31 paperwork, paid in/out slip, key control log, handheld scanner log, radio out sheet, and daily in sheet
- Understands Title 31 requirements, including all unacceptable currency transactions, record keeping requirements, and the New Wave system
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
