Guest Service Ambassador

Baystate Health•Springfield, MA

2d•Onsite

About The Position

Baystate Health is seeking a Part-time Guest Service Ambassador to join their team in Springfield, MA. This role is part of a team-oriented, peer support environment within a fast-paced work setting. The position involves assisting patients and families with meal selections, preparing and delivering meals, ensuring food safety and quality, and managing operational tasks related to food services.

Requirements

High School Diploma, GED, or HiSet preferred
GED or HiSET

Responsibilities

Assist patients and families with menu selections that align with Medical Nutrition Therapy (MNT) orders.
Provide guidance and recommend appropriate food choices and alternatives.
Communicate patient concerns or intake issues to nursing and Clinical Nutrition teams.
Accurately assemble and deliver meals, snacks, and supplements in compliance with diet orders and allergies.
Verify patient identity using dual identifiers during delivery.
Ensure trays are complete and assist patients with setup when needed.
Coordinate meal delivery with nursing staff for point-of-care patients.
Follow safe food handling practices, including proper hygiene and temperature control.
Maintain clean workspaces (“clean in, clean out”).
Practice First-In, First-Out (FIFO) inventory methods.
Record meal intake, supplements, fluids, and calorie counts as required.
Track trays and report any issues promptly.
Stock and replenish tray line supplies and maintain inventory levels.
Process commissary orders to ensure consistent availability of food items.