Guest Service Agent
DKN HOTEL GROUP•Rossford, OH
•$15 - $15•Onsite
About The Position
The Guest Service Agent is responsible for maintaining a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests. This role involves greeting guests, managing check-in and check-out procedures, handling financial transactions, answering inquiries, and ensuring guests have a positive experience. The agent will also operate PBX equipment, process mail and messages, and collaborate with other team members to ensure smooth hotel operations and deliver DKN’s "Home Away From Home" experience.
Requirements
- Minimum of one (1) year of related experience preferred.
- Knowledge of hotel front desk operations and procedures desirable.
- English speaking.
- Good customer service skills.
- Good communication skills (written and verbal).
- Attention to detail.
- Ability to prioritize, organize, and make good judgments.
- Basic accounting procedures.
- Typing skills.
- Cash register skills.
- Computer skills.
- Dependable.
- Must be aware of the importance of safety and security.
- Endeavor to be conscious of safety and security at all times.
- Friendly and courteous to guests and fellow team members at all times.
Nice To Haves
- Minimum of one (1) year of related experience.
- Knowledge of hotel front desk operations and procedures.
Responsibilities
- Maintain a friendly, cheerful, and courteous demeanor at all times, providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Greet arriving guests and complete check-in procedures.
- Facilitate guest departures and close guest accounts.
- Calculate and post monies, receipts, and guest accounts using proper cash handling methods.
- Answer inquiries and accept reservations in person and over the phone.
- Communicate hotel rates and information, utilize suggestive selling techniques.
- Maintain good guest relations by staying informed about in-house and area functions.
- Operate PBX equipment, including handling incoming and outgoing calls and setting wake-up calls.
- Control cash and credit transactions at the front desk and maintain responsibility for personal bank.
- Process guest mail, messages, and faxes.
- Contribute to and maintain information and communication sources like department and front desk log books.
- Provide assistance to other team members and departments.
- Deliver DKN’s "Home Away From Home" experience.
- Perform other duties as assigned, requested, or deemed necessary by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
