Guest Service Agent
About The Position
Be the Friendly Face Our Guests Remember! Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great first impression? If you're friendly, dependable, and enjoy helping others, Tharaldson Hospitality Management wants you! Our Guest Service Agents are often the first and last person a guest interacts with during their stay. You'll play an important role in creating a positive guest experience while working with a supportive team and gaining valuable hospitality experience. With 90 hotels nationwide and continued growth ahead, Tharaldson offers opportunities to build your skills and advance your hospitality career.
Requirements
- Previous customer service experience preferred; hospitality experience is a plus.
- A friendly, positive attitude and genuine desire to help others.
- Strong communication and customer service skills.
- Ability to remain professional and calm when handling guest concerns.
- Ability to handle confidential guest information with integrity.
- Basic computer and cash-handling skills.
- Reliable and dependable attendance.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
- High school diploma or equivalent preferred.
Nice To Haves
- No hotel experience? No problem! We value a great attitude, willingness to learn, and a passion for providing excellent service.
Responsibilities
- Welcome guests with a friendly and professional attitude.
- Check guests in and out and assign rooms.
- Answer phones, route calls, and accurately take guest messages.
- Respond to guest questions, requests, and concerns in a timely and professional manner.
- Handle guest information and records with confidentiality and integrity.
- Maintain accurate cash and transaction records.
- Complete required front desk paperwork, logs, and reports.
- Perform property walks and help maintain a clean, welcoming lobby and common areas.
- Assist with breakfast service and keep the area clean and stocked, as needed.
- Provide wake-up calls and assist guests with special requests.
- Communicate important guest and property information to the team through the pass-on log.
- Support hotel sales and marketing efforts as directed by the General Manager.
- Assist with laundry and other hotel operations as needed.
- Perform other duties as assigned.
Benefits
- Career advancement opportunities
- Competitive pay
- Daily Pay option
- Employee hotel discounts
- Flexible scheduling
- Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and Profit Sharing
- Paid Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
