Guest Service Agent
Basecamp•Canmore, AB
•CA$0 - CA$20•Onsite
About The Position
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Requirements
- Ability to prioritize and organize.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fast-paced environment.
- Take initiative in solving problems.
- People forward mentality with a can-do attitude.
Nice To Haves
- 1-2 years of previous experience in an elevated setting is preferred but not required.
- Hotel PMS experience preferred but not required. Knowledge of Mews is an asset.
Responsibilities
- Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
- In-person check-ins and checkouts of hotel guests.
- Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
- Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
- Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
- Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
- Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.
Benefits
- Quarterly gratuity program!
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
