PM Full-time Guest Service Agent

Stonebridge Hospitality Associates•Boulder, CO

2d•Onsite

About The Position

The Residence Inn Boulder Canyon Boulevard is seeking a PM Guest Service Agent to join their team. This position is ideal for someone who thrives in a guest-focused environment and appreciates having mornings free to enjoy everything Boulder has to offer. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Requirements

A positive, service-oriented attitude
Strong communication and problem-solving skills
Reliability and attention to detail
Ability to work independently and as part of a team
Previous experience in a hotel front desk or guest service role preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.

Nice To Haves

Previous hospitality or customer service experience is preferred, but not required.

Responsibilities

Welcome guests and provide exceptional service throughout their stay
Perform check-in and check-out procedures efficiently and accurately
Answer guest questions and provide local recommendations
Resolve guest concerns with professionalism and care
Coordinate with housekeeping, maintenance, and other hotel departments
Help create a warm, welcoming atmosphere for every guest.
Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during the check-out process.
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.