Guest Service Agent (Full Time)

Algonquin Resort•Dryden, ON

11d•Onsite

About The Position

InnVest Hotels is seeking a full-time Guest Service Agent to join their team. This role is responsible for creating a welcoming environment for guests, managing check-ins and check-outs, and ensuring guest satisfaction. The position requires excellent communication and organizational skills, proficiency with computerized systems, and a genuine desire to exceed guest expectations. The ideal candidate will present a professional image and be available to work various shifts, including weekends and holidays. InnVest Hotels is an inclusive employer that encourages applications from people with disabilities and is an Equal Opportunity Employer.

Requirements

Excellent written and verbal communication skills in English
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

Responsibilities

Create a welcoming environment for guests.
Register guests and assign rooms, accommodating special requests.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and promote hotel services.
Coordinate room status updates with housekeeping.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, and be aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.