PM Full-time Guest Service Agent

Stonebridge Hospitality Management • Boulder, CO

4d • Onsite

About The Position

The Residence Inn Boulder Canyon Boulevard is seeking a PM Guest Service Agent to join their team. This position is ideal for someone who thrives in a guest-focused environment and appreciates having mornings free to enjoy everything Boulder has to offer. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Requirements

• A positive, service-oriented attitude
• Strong communication and problem-solving skills
• Reliability and attention to detail
• Ability to work independently and as part of a team
• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Nice To Haves

• Previous hospitality or customer service experience is preferred, but not required.

Responsibilities

• Welcome guests and provide exceptional service throughout their stay
• Perform check-in and check-out procedures efficiently and accurately
• Answer guest questions and provide local recommendations
• Resolve guest concerns with professionalism and care
• Coordinate with housekeeping, maintenance, and other hotel departments
• Help create a warm, welcoming atmosphere for every guest.
• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Benefits

• Consistent PM schedule (3:00 PM – 11:00 PM)
• Mornings available for school, family, outdoor activities, or personal commitments
• Marriott travel discounts at hotels worldwide
• Growth and development opportunities with Stonebridge Companies
• $1,200 New Hire Bonus paid in quarterly installments
• Supportive team culture and leadership
• medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed