Guest Service Agent (Courtyard Scotts Addition)

Kalyan Hospitality • Richmond, VA

1h • $0 - $17

About The Position

As a Hotel Front Desk Agent, you will serve as the primary point of contact for guests, ensuring a welcoming and seamless check-in and check-out experience. The role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout guests’ stays. You will manage reservations, handle guest inquiries, and promptly resolve issues to enhance guest satisfaction. You will also coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled efficiently, contributing to the hotel’s reputation for exceptional hospitality and operational excellence.

The position is offered part-time or full-time. Associates must be able to work morning or evening shifts; the current greater need is for the evening shift, 3–11 p.m.

Requirements

• Previous experience in a customer service role.
• Basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work morning or evening shifts; the current greater need is for the 3–11 p.m. shift.

Nice To Haves

• Experience working at a hotel front desk or in a similar hospitality position.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Multilingual abilities.
• Hospitality certifications.

Responsibilities

• Greet and welcome guests upon arrival, providing a friendly and professional check-in experience.
• Manage guest reservations, cancellations, and modifications using the hotel’s property management system.
• Respond promptly and effectively to guest inquiries, requests, and complaints in person, by phone, or by email.
• Process guest check-outs, including billing and payment transactions, ensuring accuracy and compliance with hotel policies.
• Coordinate with housekeeping and maintenance departments to ensure rooms are clean, well-maintained, and ready for guests.
• Maintain accurate records of guest information and hotel occupancy to support operational reporting.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Follow safety, security, and emergency procedures to support guest and staff well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed