Guest Service Agent - Open Availability
About The Position
Two Bunch Palms is seeking a Guest Service Agent to provide prompt, efficient, and courteous service in support of a high-quality guest experience at its wellness-focused resort and spa. The role welcomes guests, handles check-in and check-out, explains property amenities and spa treatments, and monitors guest needs to ensure requests are fulfilled. The agent works closely with other departments and spa group sales staff, supports group reservations and therapist scheduling, and assists wherever needed across the front office and spa. This seasonal position requires open availability, including weekends and holidays.
Requirements
- Be at least 18 years of age.
- High school diploma or equivalent.
- Two years of customer service experience in a hotel or retail store.
- Above-average multitasking skills.
- Ability to thrive in a fast-paced environment.
- Ability to perform basic and intermediate math.
- Ability to use computer systems and applications such as Opera, Alice, Canary, Book4time, and Ask Suite.
- Ability to present oneself in a professional, pleasant, confident, and well-groomed manner.
- Ability to work effectively with department employees and guests.
- Open availability, including weekends and holidays.
Nice To Haves
- Familiarity with OPERA, BOOK4TIME, and Alice is a significant advantage.
Responsibilities
- Deliver prompt, efficient, and courteous service to guests in accordance with established standards.
- Welcome and greet guests warmly, and perform check-in and check-out processes efficiently and promptly.
- Explain the property and spa treatments to guests clearly and concisely.
- Continually monitor guest needs and promptly fulfill requests.
- Work proactively with other employees to provide a smooth guest experience.
- Assist employees with side work and opening and closing duties as needed.
- Assist in all areas of the front office and spa when needed.
- Schedule therapist lunches at appropriate times throughout the day.
- Work closely with spa group sales staff to accommodate group reservations.
- Assist with room utilization with therapists.
- Be accountable for cash banks, deposits, point-of-sale transactions, and reports.
- Follow all department policies and procedures.
Benefits
- 401(k) plan
- Sick pay
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
