Guest Service Agent | Delta by Marriott Southank | Jacksonville, FL

PM Hotel Group • Jacksonville, FL

7d

About The Position

The Guest Service Agent works at the hotel front desk and serves as a welcoming, knowledgeable point of contact for guests. The role is responsible for delivering excellent service from check-in through check-out, creating a warm environment, and sharing information about local restaurants, entertainment, sporting events, and other happenings. The agent takes ownership of the front desk area, communicates clearly and professionally in a fast-paced environment, handles cash responsibly, and uses computers, databases, and property management systems to perform job tasks. The position involves interacting positively with guests and team members, fulfilling requests promptly, and working under pressure. The agent must accommodate varying schedules that include nights, weekends, and holidays. More than half of the time may involve standing or sitting, carrying or lifting up to 50 pounds, walking, bending or twisting, and climbing stairs.

Requirements

• High school diploma or equivalent.
• Interact with hotel guests and team members in a polite and positive manner.
• Fulfill requests in a timely manner.
• Ability to work under pressure.
• Ability to accommodate varying schedules, including nights, weekends, and holidays.
• Ability to stand or sit, carry or lift up to 50 pounds, walk, bend or twist, and climb stairs.

Nice To Haves

• Three to six months of related experience is preferred.
• Outgoing, positive, people-oriented demeanor.
• Knowledge of local restaurants, entertainment, and sporting events.

Responsibilities

• Provide excellent guest service from check-in through check-out.
• Create a warm and welcoming environment for guests and share knowledge of the local area.
• Take ownership of the front desk area.
• Communicate clearly and professionally in a fast-paced environment.
• Share information about local restaurants, entertainment, and sporting events.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems to handle job tasks efficiently.
• Interact with guests and team members politely and positively.
• Fulfill guest requests in a timely manner, including challenging requests.

Benefits

• Excellent pay.
• Hotel discounts.
• Opportunity to be part of a growing hotel company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED