Guest Service Agents |Hilton BWI Baltimore| Linthicum, MD

PM New • Linthicum Heights, MD

2d

About The Position

Guest Service Agents work at the hotel front desk and help create a warm, welcoming environment for guests. They provide excellent service from check-in through check-out, share knowledge of local restaurants, entertainment, and sporting events, and take ownership of the front desk area. The role requires clear communication, professionalism, a positive approach to guest and team interactions, and the ability to handle guest requests—including challenging ones—in a timely manner in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Ability to communicate clearly and demonstrate professionalism.
• Passion for exceptional customer service and ability to work under pressure.
• Ability to handle cash responsibly and reliably.
• Ability to use computers, databases, and property management systems.
• Ability to accommodate varying schedules, including nights, weekends, and holidays.
• Ability to stand or sit, walk, bend or twist, climb stairs, and carry or lift up to 50 pounds.

Nice To Haves

• Three to six months of related experience, preferred.

Responsibilities

• Provide excellent guest service from check-in through check-out.
• Create a warm and welcoming environment for guests at the front desk.
• Share information about local restaurants, entertainment, and sporting events.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems to perform job duties.
• Fulfill guest requests in a timely manner, including challenging requests.
• Interact politely and positively with hotel guests and team members.

Benefits

• Excellent pay.
• Hotel discounts.
• Opportunity to be part of a growing hotel company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED