Guest Service Agent (Part-Time) - DoubleTree by Hilton Cedar Rapids Convention Complex

Waldorf Astoria Kuwait • Cedar Rapids, IA

10d

About The Position

The Guest Service Agent at DoubleTree by Hilton Cedar Rapids Convention Complex welcomes guests and helps provide a seamless, memorable hotel stay. The role handles check-in and check-out, responds to guest questions and requests, shares information about the hotel and local area, and promotes hotel services. The starting wage is $16 per hour. The required schedule is 3 p.m. to 9 p.m. or 10 p.m., including weekends and holidays.

Requirements

• Must be able to work 3 p.m. to 9 p.m. or 10 p.m., including weekends and holidays.
• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Hilton Go Hilton travel program with 110 nights of discounted travel and hotel room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including health, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed